How Do I Complain to BRTA?
How Do I Complain to BRTA?. If you are facing issues related to driving licenses, vehicle registration, or services from the Bangladesh Road Transport Authority (BRTA), it’s important to know the right procedure to file a complaint. Many citizens struggle to find proper channels to express their grievances.
Read also: BRTA Service Portal
How Do I Complain to BRTA?
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- Email.
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Why You Might Need to Complain to BRTA
BRTA is the official regulatory body for road transport in Bangladesh. It handles matters such as:
- Issuance and renewal of driving licenses
- Vehicle registration and fitness
- Transport route permits
- Road safety enforcement
- Inspection and regulation of public transport
However, delays, corruption, harassment, and technical errors can occur during the process. Some common reasons people lodge a complaint to BRTA include:
- Delay in issuing or renewing a driving license
- Errors in driving license or vehicle registration documents
- Harassment or bribery by BRTA officials
- Poor service quality or system failure at the service center
- Misbehavior by transport workers under BRTA regulation
- Unauthorized charges or penalties
Knowing how to complain to BRTA can empower you to demand your rights as a responsible citizen.
How to Complain to BRTA (Bangladesh Road Transport Authority)
You can contact the Bangladesh Road Transport Authority (BRTA) directly via phone or email or use their online portal. Complaints about specific issues, such as overcharging on public transportation, can also be submitted through their designated channels.
1. Online Complaint
- Please visit the website of the BRTA.
- Find the complaint section or online portal.
- Please provide your name, address, mobile number, and vehicle registration number.
- Your complaint should be clearly stated.
2. Phone Complaint
- The BRTA’s complaint hotline is available during office hours at 9113133, 58154701, 9115544, or 9007574,.
- Additionally, you can contact BRTA Service Portal’s helpline: 16107 or 09610 990 998 .
3. Email Complaint
- Please send your complaint to [email protected] or [email protected] .
4. Specific Issues (eg, overcharging)
- Report excessive fares on buses or CNG auto-rickshaws using the designated numbers or online portal.
5. Other Options
- You can also lodge a complaint through the GRS system or ONIK & Appellate Authority.
6. BRTA Service Portal (BSP)
- BRTA Service Portal (BSP) enables users to register and apply for a wide range of BRTA-related services online.Utilizing these official channels ensures that your concerns and complaints are properly submitted and addressed by the BRTA.
Things to Remember Before Submitting a Complaint
To ensure your complaint to BRTA is effective, keep the following tips in mind:
- Be clear and specific about the issue
- Avoid offensive or vague language
- Include your contact details and reference numbers
- Mention dates, times, names of staff involved (if applicable)
- Save screenshots or receipts to support your claim
- Keep track of your complaint status if submitted online
What Happens After You File a Complaint?
Once your complaint is lodged, the BRTA will review the issue and forward it to the concerned department. Depending on the nature of the complaint:
- You may receive a phone call or email for verification
- A resolution might take 3–10 working days
- For complex issues, further investigation may be conducted
- You can follow up using your tracking number or by contacting the relevant office
If no action is taken within a reasonable time, escalate your complaint to the Ministry of Road Transport and Bridges.
Conclusion
Filing a complaint with BRTA is your right as a citizen of Bangladesh. Whether it’s a delay in license issuance, a registration error, or mistreatment at a BRTA office, you have several official channels to raise your voice. By understanding how to complain to BRTA through online portals, helplines, emails, or direct office visits, you can ensure that your concerns are addressed professionally.
