BRTA Service Portal -BSP Online Guide in Bangladesh

The BRTA Service Portal (BSP) is an official online platform of the Bangladesh Road Transport Authority that allows users to access digital transport services such as driving license applications, vehicle registration, fitness certificates, and tax token renewal. The portal helps citizens access services online, saves time, reduces paperwork, and allows users to track their applications easily from one place.

Register
BSP Login
BSP Apply

Services Available on BRTA Service Portal

BRTA Fee Calculator

Fee calculator allows customers to calculate their fees.

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bangladesh payment verification

Payment Verification

Payment can be verified by the customer

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bank list

Bank List

Fee-paying banks that customers can use.

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Driving Exam (DCTC) Result

Driving Exam (DCTC) Result

All divisions and districts are listed in the DCTC results.

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trustee board certificate

Trustee Board Certificate

You can easily perform a Trustee Board Certificate check

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E-Fitness result (VIC)

Check your Vehicle E-Fitness result (VIC) on the BRTA Service Portal

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What is the BRTA Service Portal?

The BRTA Service Portal is a digital platform created by the Bangladesh Road Transport Authority to provide transport services online. It helps people apply for driving licenses, register vehicles, renew tax tokens, and check application status from home. The portal makes government services faster, easier, and more convenient for citizens.

BRTA Service Portal - How To Access BRTA Service

Key Features of BRTA Service Portal

01

Driving License Services

  • Apply for a new learner license
  • Renew or request a duplicate license
02

Vehicle Registration

The portal provides online registration for new vehicles, including motorcycles, so users do not need to visit BRTA offices.

03

Online Payment System

Secure payment via mobile banking (bKash, Nagad, etc.) for taxes and service fees

04

Ownership Transfer

Safe and convenient vehicle ownership transfer

05

Digital Certificate Services

Manage Digital Registration Certificates (DRC), Retro-Reflective Number Plates, and RFID tags

06

Status Tracking and Checking

  • Check application status for licenses and vehicles
  • Verify licenses via BRTA DL Checker app
07

Simple User Registration

Creating an account is easy and requires basic information such as National ID (NID) and date of birth.

08

Mobile App Access

Most services are also available through the BRTA Sheba mobile app, enabling users to access services anytime and anywhere.

How to Register on BRTA Service Portal

  • Enter your Date of Birth.
  • Provide your NID (National ID) Number.
  • Enter your Mobile Number..
  • Click the “Search” button.
  • Enter the OTP (One-Time Password) sent to your mobile.
  • Please Enter  your “Surname”
  • Enter your Date of Birth.
  • Enter your “NID Number“.
  • Enter your Mobile number.
  • Enter Your Email.
  • Choose a secure Password for your account.
  • Click the “Register” button to complete the process.

How to Apply To BSP

  • Log in to your BSP account
  • Select the service (e.g., Driving License, Vehicle Registration)
  • Upload required documents
  • Pay online using mobile banking or listed banks
  • Select date and location for exams if applicable
  • Track your application through the portal or BRTA Sheba App.


BRTA Service Portal Login (BSP Login Guide)

  • Enter your “Username” or registered mobile number.
  • Enter your password.
  • Click on the “Login” button to access your account.

BRTA Services Portal By Video Guide

Required Documents for BRTA Online Services

Depending on the service, the following documents may be required:

  • National Identity Card (NID) 
  • Medical Certificate
  • Passport-size photo
  • Vehicle purchase invoice
  • Previous registration card (for ownership transfer)
  • Medical certificate (for new DL applicants)
  • Utility bill (for address proof)

How to Access BRTA Service Portal Using The Mobile App

For access to the BRTA Service Portal (BSP) via your mobile device, you will need to first download the appropriate app from the Google Play Store or another app store. Log in to your existing account using your username and password after installing the app. You can create an account through the app by providing the necessary information, including your National Identity (NID) number. 

  • Download the App: Visit the Google Play Store or another relevant app store to locate and download the official BRTA app. 
  • Install and Launch:
    Open the app after installing it on your mobile device. 
  • Login:
  • Enter your username and password if you already have an account. 
  • You can reset your password if you’ve forgotten it by clicking “Forgot Password.”. 
  • Register (if needed): Look for the “Register” or “Sign Up” option within the app if you’re a new user. 
  • If you wish to create an account, you will likely need to provide your NID number as well as other required information. 
  • Access Services: Through the app, you can access various BRTA services, such as checking your driver’s license status, vehicle registration details, or other relevant information. 

How to Book Appointments on BRTA Service Portal (BSP)

BRTA Service Portal (BSP) appointments can be scheduled by registering on their website first. You can select a service and available time slot after logging in and accessing the appointment section. 

  • Registration:
  • Go to the BRTA Service Porta. 
  • Select “Register” or “Registration” from the menu. 
  • Please provide your personal information, including your NID number, date of birth, and mobile phone number. 
  • Usernames and passwords should be created. 
  • Ensure that the registration process has been completed. 
  • Login: Once registered, log in to the BSP using your username and password. 
  • Schedule Appointment:
  • Goto the appointment section of the portal after logging in. 
  • Please Select the desired BRTA service (e.g., vehicle registration, driving license, fitness). 
  • You can select a time slot and date from the available options. 
  • Make sure your appointment is confirmed. 
  • Payment (if applicable):
  • In some cases, online payment is required for certain services. In this case, follow the instructions for completing the payment through a payment gateway like Bkash, Nagad, etc. 
  • Accessing Services:
  • You can access a variety of services through the BRTA Service Portal, including:
  • Obtaining a new driving license (learner’s permit, smart card). 
  • Driving license renewal. 
  • Driving license duplicate application. 
  • Online fee payment. 
  • Appointment schedules are checked. 
  • Getting access to other relevant services. 
  • Confirmation and Preparation:
  • You will receive a confirmation email or message. 
  • Make sure you have all the necessary information and documents for the service you have chosen. 

BRTA SMS Code Service

Bangladesh Road Transport Authority (BRTA) uses SMS code 26969 for some of its services. Send an SMS to this number with the keyword NP DRC to get information about a Digital Registration Certificate (DRC). The BRTA also has a general SMS service number, 28787, where you can text “Help” to learn about other e-Traffic SMS features. 

How to Use The 26969 Service

  • Open the messaging app on your phone.
  • New messages can be created.
  • NP DRC (without the quotes) should be typed in the message body.
  • Message 26969 with the message. 

For more information about other BRTA services, you can:

  • You can reach 28787 by sending a message.
  • Check out the BRTA Service Portal.
  • BRTA hotline numbers are 16107 or 09610 990 998 (Sunday-Thursday, 9 AM to 5 PM). 

Common Issues and Solutions of BRTA Service Portal

IssuesSolutions
Payment not ReflectingWait 24 hours or contact support via the portal
OTP not received Try using a different mobile number or check network settings
Error in uploaded documentsRe-upload files with correct format and size
Application rejected Follow feedback from BRTA and reapply with corrected information

Benefits Of Using The BRTA Service Portal

  • Convenience: With the BRTA online services, citizens can apply for learner’s licenses, smart card licenses, renewals, and duplicates from anywhere with an internet connection, eliminating the need to visit BRTA offices regularly. 
  • Reduced Corruption and Delays: Streamlining the application process reduces the chance of corruption and bribery, as well as bureaucratic delays. 
  • Real-time Updates: Applications can be tracked online and applicants can receive updates on their exam results and other stages. 
  • Secure Online Payments: The payment of fees can be made online through a variety of digital payment systems, further simplifying the process and enhancing security. 
  • QR Code for Temporary Documents: For verification purposes, temporary driving permits and acknowledgment slips are provided with QR codes. 
  • Smart Card Delivery: Applicants can receive their smart card driving licenses by mail, eliminating the need for physical collection

Advantages of the BRTA Service Portal

1. Saves Time

No need to visit BRTA offices multiple times.

2. Reduces Corruption

Online payments and applications reduce middlemen.

3. Transparent Process

Users can track applications in real time.

4. User Convenience

Accessible from home via mobile or computer.

5. Centralized Records

All driving and vehicle data is stored digitally.

Disadvantages of the BRTA Service Portal

1. Server Overload

The portal may become slow during peak hours.

2. Technical Errors

Users sometimes face loading or submission issues.

3. Limited Digital Awareness

Some citizens struggle with online forms.

4. OTP Delays

Verification codes may arrive late due to network issues.

BRTA Service Portal Time Table

Bangladesh Road Transport Authority (BRTA’s) Service Portal is open from 9:00 am to 5:00 pm from Sunday through Thursday. Through their website, you can access the portal and its services, including making appointments. There are also contact numbers for inquiries on the portal: 16107 and 09610 990 998. 

BRTA Service Portal operating hours are: 

  • Sunday – Thursday: 9:00 AM to 5:00 PM
  • Friday & Saturday: Closed

Although BRTA offices remain open on Saturdays, the online portal’s operating hours remain the same. On the BRTA Service Portal, you can find more information and register for an account.

Contact Detail BRTA Service Portal

Office Address

  • Bangladesh Road Transport Authority(BRTA)
    Head Office, BRTA Bhaban
    Chairmanbari, New Airport Road
    Banani, Dhaka-1212,
    Bangladesh.
  • Email: [email protected]
  • Phone: 16107, 09610 990 998S
  • SUNDAY-THURSDAY (09.00 AM – 5.00 PM)
  • Location

FAQs – BRTA Service Portal

You can apply for or renew driving licenses, register vehicles, pay road tax, check DRC status, and book appointments for driving tests—all online via the BRTA Service Portal.

Download the “BRTA Sheba” app from the Play Store, enter your NID and mobile number, verify via OTP, and follow the steps to complete your registration.

Yes, you can securely pay BRTA service fees using mobile banking platforms like bKash, Nagad, Rocket, or via debit/credit cards directly on the portal.

Conclusion

BRTA Service Portal makes transport services easier and more accessible for Bangladeshi citizens. Users can handle everything digitally, from applying for a driving license to paying fees. With features like secure payments, SMS services, and real-time application tracking, BRTA ensures a smooth, transparent, and user-friendly process.